Free demo first
We give a free demo with sample data before you buy, so you can check the software suits your business.
Cancelling a subscription
You can stop renewing at any time from your customer account or by writing to us. The service continues until the end of the period you have paid for. There is no cancellation fee.
Refunds
- Within 7 days of your first payment, if setup has not started, we refund everything you paid.
- Setup fee: not refundable once setup or data import has started, because the work has been done.
- Monthly, quarterly and half-yearly rent: not refunded for the current period.
- Annual rent: if you cancel within the first 30 days of the year, we refund the unused full months at the normal monthly price (the annual discount is not applied), minus any setup work.
- Payment taken twice or by mistake: refunded in full.
How refunds are paid
To the same bank account or UPI ID the payment came from, within 7 working days of approval. GST on the refunded amount is adjusted through a credit note.
Partner commission
If a payment is refunded or reversed, any partner commission on it is reversed too.
Contact
Email info@onekeytechnology.com or call +91 90766 11923 with your invoice number.
See also: Privacy · Terms · Refunds · Partner terms